Terms of Service

Terms of Service

Effective Date: October 7, 2025

Welcome to Dipped in Moonlight (“we,” “us,” “our,” or “Dipped in Moonlight”). These Terms of Service (“Terms”) govern your use of our website (the “Site”) and any purchases you make from us. By accessing or using our Site, or placing an order, you agree to these Terms.

If you do not agree to these Terms, please do not use the Site or place an order.

1. Eligibility

  • You must be at least 18 years old to use this Site or make a purchase.
  • You agree to use the Site for lawful purposes and in compliance with all applicable laws (federal, state, local).
  • You affirm that any information you submit is truthful, accurate, and complete.

2. Product Information & Energetic Healing Disclaimer

  • Our products include crystals, metaphysical items, energetic tools, spiritual aids, and related items.
  • Purpose & Intention: These items are provided for personal growth, spiritual inspiration, entertainment, or alternative wellness uses only.
  • No Guarantee & No Medical Claims: We do not guarantee any specific results (emotional, spiritual, physical, or otherwise). These products are not intended to diagnose, treat, cure, or prevent any medical condition or replace medical or psychological treatment.
  • Always consult a qualified healthcare provider for any health or mental health concerns. Use of our products is at your own discretion and risk.

3. Handmade Product Disclaimer

  • Many of our products are handcrafted or handmade, meaning that variations in color, texture, shape, size, or pattern may occur. These variations are a natural result of the handmade process and do not constitute defects.
  • Photographs are intended to accurately depict products, but your actual item may differ slightly.

4. Digital Download Policy

  • We sell digital products (e.g. ebooks, guides, meditations, crystal resource files, etc.).
  • Because digital items are delivered electronically, all digital sales are final and non-refundable once delivered or downloaded.
  • You may use digital products for your personal, noncommercial use only. You may not resell, share, or redistribute them unless expressly permitted.

5. Orders, Payments & Shipping

5.1 Order Acceptance

  • Placing an order constitutes an offer to buy the product(s). We reserve the right to accept or reject any order for any reason (e.g. stock unavailability, pricing error, issues with payment).

5.2 Payment Methods

  • We accept the following payment methods: credit/debit cards, PayPal, Stripe 
  • All payments are processed securely. You agree to pay all amounts in your order (including applicable taxes and shipping).

5.3 Order Processing & Shipping

  • We strive to process orders within [1–5 business days] (excluding weekends and holidays).
  • Shipping times are estimates; actual delivery may vary depending on carrier, location, customs, etc.
  • Risk of loss or damage passes to you upon delivery to the carrier. You are responsible for providing accurate shipping information.

5.4 Taxes & Duties

  • You are responsible for any applicable sales tax, customs duties, import taxes, or other fees imposed by your jurisdiction.

6. Returns, Refunds & Exchanges

  • For physical products, please see our Refund Policy for full details of returns, refund eligibility, and exchanges.
  • As a general rule:
    • Items must be unused, in original packaging, and returned within [14 days] of delivery (unless otherwise stated).
    • You bear the cost of return shipping, unless we made an error.
    • We do not accept returns or offer refunds for digital downloads (see section 4).
  • We reserve the right to refuse refunds or exchanges in cases of misuse, damage, or violation of policies.

7. Intellectual Property Rights

  • All content on the Site — including product names, images, designs, text, logos, graphics, and software — is the intellectual property of Dipped in Moonlight or its licensors and is protected by copyright, trademark, and other laws.
  • You may not copy, reproduce, distribute, modify, display, or create derivative works from our content without express permission.
  • If you provide user-generated content (e.g., reviews, images), you grant us a nonexclusive, perpetual, royalty-free license to use, display, and publish that content.

8. User Conduct & Prohibited Activities

When you use the Site, you agree not to:

  1. Use the Site or purchase products through unlawful or unauthorized means.
  2. Submit false, inaccurate, or misleading information.
  3. Interfere with or disrupt the Site, servers, or networks.
  4. Attempt to reverse-engineer, scrape, or extract data from the Site.
  5. Resell our products (physical or digital) without permission.
  6. Use the Site in a way that violates any applicable laws or rights of others.

We reserve the right to suspend or terminate your access to the Site and cancel orders if we believe you have violated these Terms.

9. Limitation of Liability

  • To the fullest extent permitted by law, Dipped in Moonlight and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages — including, but not limited to, lost profits, loss of data, emotional distress, or other damages — arising from your use of the Site or products, even if we have been advised of the possibility of such damages.
  • Our total liability for any claim arising under these Terms or related to your purchase shall not exceed the total amount you paid for the product(s) giving rise to the claim.
  • Some jurisdictions do not allow limitation of liability for certain types of damages; if such limitations are invalid in your jurisdiction, the liability is limited to the greatest extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Dipped in Moonlight (and its officers, employees, agents, and affiliates) from and against any claims, losses, damages, liabilities, costs, or expenses (including attorneys’ fees) arising from:

  • Your breach of these Terms;
  • Your violation of any law or rights of a third party;
  • Your use of the Site, products, or your content submission.

11. Governing Law

These Terms and any dispute or claim arising from or relating to them shall be governed by and construed in accordance with the laws of the State of Connecticut, without regard to its conflict of laws principles.

You agree that any legal action or proceeding arising in connection with these Terms must be brought in the state or federal courts located in [Middlesex County, Connecticut], and you consent to the jurisdiction and venue there.

12. Severability & Entire Agreement

  • If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
  • These Terms (together with our Refund Policy, Privacy Policy, and any other legal notices or policies) constitute the entire agreement between you and Dipped in Moonlight regarding the subject matter.

13. Changes to Terms

We may revise or update these Terms from time to time (for example, to comply with new laws or business changes). We will post the updated Terms on the Site and update the “Effective Date.”
Your continued use of the Site or placement of orders after changes indicates your acceptance of the new Terms. We encourage you to review these Terms periodically.

14. Contact Information

If you have any questions about these Terms, please reach out to us:

Email: info@dippedinmoonlightcrystals.com

Last updated: October 7, 2025